Privacy Policy

Last updated: 3 March 2026

This Privacy Policy describes how CopperCulture (copperculture.com.au) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Contact

If you have questions about our privacy practices or would like to make a complaint, please contact us:

Email: hi@copperculture.com.au

Mail: Suite 24/6 Meridian Place, Bella Vista NSW 2153, Australia

Collecting Personal Information

When you visit our website, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”

Device Information

Purpose of collection: To load the website accurately for you and to perform analytics on site usage so we can optimise your experience.

Source: Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.

Shared with: Shopify (our e-commerce platform), Google Analytics, and Meta (Facebook).

Information collected: Web browser version, IP address, time zone, cookie information, pages and products you view, search terms, and how you interact with the site.

Order Information

Purpose of collection: To fulfil your order, process payment, arrange shipping, send order confirmations and invoices, communicate with you, screen orders for potential fraud, and (where you have opted in) send you information about our products or services.

Source: Collected directly from you.

Shared with: Shopify.

Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

Purpose of collection: To provide customer support and resolve any issues with your order or experience.

Source: Collected directly from you.

Shared with: Gorgias (our customer support platform).

Information collected: Name, email address, phone number, order details, and any other information you provide in your support request.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. Specifically:

• Shopify powers our online store. You can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy.

• Google Analytics helps us understand how customers use our website. You can read more about how Google uses your Personal Information at google.com/policies/privacy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

• Meta (Facebook) receives information about your use of the site and your interaction with our ads on other websites for advertising purposes.

• Shopify Audiences helps us show relevant ads on other websites to buyers who have purchased from other Shopify merchants and may be interested in our products. We share information about your site usage, purchases, and associated email address through this service.

• Gorgias is our customer support platform and receives information you provide when contacting us for support.

• We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We do this through the following services:

• Google Analytics helps us understand how customers use our website.

• Meta (Facebook) Ads — we share information about your use of the site, your purchases, and your interaction with our ads through cookies and similar technologies.

• Shopify Audiences — we share your site usage, purchase data, and email address so that other Shopify merchants may present offers you may be interested in.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page at networkadvertising.org.

You can opt out of targeted advertising using these links:

• Facebook: facebook.com/settings/?tab=ads

• Google: google.com/settings/ads/anonymous

• Digital Advertising Alliance: optout.aboutads.info

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Your Rights (California Residents)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the “Right to Know”), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the details provided above.

If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address above.

CopperCulture does not sell your Personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA).

Data Retention

When you place an order through our website, we will retain your Personal Information for our records unless and until you ask us to erase this information. To request erasure, please contact us using the details provided above.

Automated Decision-Making

CopperCulture does not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated decision-making to prevent fraud, which includes temporary blacklisting of IP addresses associated with repeated failed transactions and temporary blacklisting of credit cards associated with those IP addresses.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our website. We use cookies to remember your actions and preferences, provide analytics on how people use the site, and support our advertising services.

We use the following categories of cookies:

Cookies Necessary for Store Functionality

Reporting and Analytics Cookies

Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of our cookies are persistent and will expire between 30 minutes and two years from when they are downloaded to your device.

You can control and manage cookies through your browser settings, often found in your browser’s “Tools” or “Preferences” menu. Please note that removing or blocking cookies may affect your browsing experience and some parts of our website may no longer be fully accessible.

Blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” browser signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Complaints

If you would like to make a complaint, please contact us by email at hi@copperculture.com.au or by mail at Suite 24/6 Meridian Place, Bella Vista NSW 2153, Australia.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.